Why Content, Not Scores, Should Drive Your Review Strategy

Why Content, Not Scores, Should Drive Your Review Strategy

If you work for a software vendor, you probably already know that your buyers are using TrustRadius.com and other review sites to compare products. According to our latest survey, that’s how 82% of buyers on TrustRadius.com are using our site. As they build their long and short lists, reviews and ratings give them a helpful view of the "competitive environment," as one buyer put it. Here’s a breakdown of the various reasons your buyers are using TrustRadius. On average, respondents selected 2.2 use cases, meaning the vast majority of buyers compare products on TrustRadius and have one additional use or goal.…

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How To Choose The Right B2B Review Site

How to Choose the Right B2B Review Site

As reviews become an increasingly important part of the B2B buyer’s journey, many tech vendors are realizing they need to develop a proactive strategy around third-party review sites like TrustRadius, but they aren’t sure where to start. As head of Research at TrustRadius, I’m responsible for making TrustRadius.com the most useful, authentic, trusted resource for software buyers. To that end, we closely follow trends in how business software is bought (and sold), and we’ve done a significant amount of our own research on how, when, and why buyers use reviews in the purchasing process. Based on what we’ve seen, we…

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Announcing The 2017 TrustRadius Top Rated Winners

Announcing the 2017 TrustRadius Top Rated Winners

Today, we awarded the 2017 TrustRadius Top Rated badges to deserving vendors in 79 B2B software categories. Congratulations to the winners — your users love you! Vendors must be in the top tier of their category’s TrustMap to earn a Top Rated badge. Based solely on end-user data, Top Rated awards are unique in that they truly represent the voice of the customer. They are not influenced by analyst opinion, company size, site traffic, number of reviews or status as a TrustRadius customer. For more information on how the winning vendors are selected, visit our 2017 Top Rated selection criteria…

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Pragmatic Marketing Podcast On The B2B Buying Disconnect

Pragmatic Marketing Podcast on the B2B Buying Disconnect

Last week, research director Megan Headley joined Pragmatic Marketing’s Rebecca Kalogeris on the Pragmatic Live podcast to discuss The B2B Buying Disconnect, our landmark study on technology buyers and vendors. “There's been lots of studies that show B2B buyers are conducting more independent research than ever before, and are increasingly behaving like consumers,” explained Megan. “But there hadn't really been any research that looked at both buyers and vendors together. So how are vendors responding to these changes and are they missing out on any areas of opportunity?” In this episode, Megan and Rebecca deep dive into how buyers perceive…

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How To Get Your First 10 Reviews (and Why It Matters)

How to Get Your First 10 Reviews (and Why It Matters)

The TrustRadius Research team interacts regularly with software vendors, and we usually get a lot of questions about reviews — specifically, why reviews matter, and how vendors can go about getting them. Here are some common questions, and our answers. I’m a software vendor. Why should I care about reviews? Really just one reason — because your buyers care. Research shows that: B2B buyers are doing more research, and doing it independently. Reviews are becoming more influential as a third-party resource. In particular, buyers are looking for authenticated, in-depth, and balanced reviews. Buyers don’t trust vendors — they’d rather hear directly from end-users. An added…

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Why We’ve Rejected Over 13,000 Reviews & Ratings

Why We’ve Rejected Over 13,000 Reviews & Ratings

Let me start by explaining why the word “trust” is in our name. Trust is the most important factor to buyers who are reading reviews and using reviews to help them decide what to buy. When TrustRadius was founded, trustworthiness was proving to be a challenge for consumer reviews, and the team knew trust would be especially important for professionals making high-dollar, mission-critical software purchase decisions for their organizations. Years later, the way in which B2B software is bought and sold continues to evolve, with many studies showing that B2B buyers are more empowered to find information on their own…

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Two Roads Diverged: Why We Turned Away From Paid Lead Generation

Two Roads Diverged: Why we turned away from paid lead generation

The Birth of TrustRadius It was December 2011. I was shopping for a gift for my wife, a coffee machine, so I went to Williams-Sonoma. The sales person recommended one of the in-stock products, but I didn’t fully trust their advice. I talked to a friend who recommended a brand called Jura. I searched online for reviews and stumbled across a site called CoffeeGeek which had amazingly thorough reviews. They affirmed his recommendation and gave me the confidence to buy. At the time, I was Founder and Chief Strategy Officer of Convio, a SaaS platform that helped nonprofits raise money…

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Buyers Weigh In On What Makes Reviews Helpful, Trustworthy

Buyers Weigh in on What Makes Reviews Helpful, Trustworthy

We recently asked technology buyers and vendors to help us answer some big questions about the technology purchasing process. At a high level we wondered, how well do vendors understand about the buyer’s journey? Are there any key areas of alignment or disconnect? And is there anything vendors should do differently? You can download the complete study, The B2B Buying Disconnect, for those answers. Of course we also wanted to know, where do reviews fit in? What factors are important to buyers when using reviews to inform their selection decision? And, in terms of review strategy, where should vendors —…

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